Ledger Hardware Wallet Setup

Ledger.com/Start – Troubleshooting Common Issues

Encountered a problem during Ledger.com/start setup? This guide covers the most common issues and proven solutions to get you back on track.

Connection Issues at Ledger.com/Start

Device Not Recognized

Problem: Your Ledger device won't connect to your computer during setup.

Solutions:

  • Try a different USB cable (not all cables support data transfer)
  • Use a different USB port on your computer
  • Restart both your device and computer
  • Update your operating system
  • Disable VPN or antivirus temporarily
  • Try on a different computer if available

Ledger Live Won't Install

Problem: Installation fails or stops midway.

Solutions:

  • Check you have 500MB+ free space
  • Disable antivirus during installation
  • Download fresh copy from Ledger.com/start
  • Run installer as administrator (Windows) or allow permissions (Mac)
  • Restart computer and try again

Setup Process Issues

Forgotten PIN During Ledger.com/Start

Problem: You can't remember your PIN code.

Solution: You can reset your device and start Ledger.com/start again. Your recovery phrase will restore all your funds on the new setup.

Recovery Phrase Doesn't Match

Problem: The phrase displayed doesn't match your notes.

Solutions:

  • Don't proceed—start over
  • Make sure you wrote down all 24 words in order
  • Check for similar-looking words (rare/rare in word list)
  • Never guess or modify the phrase
  • Start fresh with Ledger.com/start

Device Becomes Unresponsive

Problem: Your Ledger device freezes or won't respond during setup.

Solutions:

  • Hold the right button for 10+ seconds to force shutdown
  • Try setup again from Ledger.com/start
  • Update device firmware
  • Contact Ledger support if problem persists

Software & Compatibility Issues

Ledger Live Won't Sync

Problem: Your accounts won't load or sync.

Solutions:

  • Restart Ledger Live completely
  • Check your internet connection
  • Clear app cache (Settings > Clear Cache)
  • Reinstall Ledger Live
  • Restart your computer

Incompatible Operating System

Problem: Ledger.com/start won't work on your computer.

Supported Systems:

  • Windows 10 or later
  • macOS 10.13 or later
  • Linux (Ubuntu 18+)
  • iOS and Android for mobile apps

Solution: Upgrade your OS or use a compatible device.

Browser Issues at Ledger.com/Start

Problem: Website won't load or appears broken.

Solutions:

  • Clear browser cache and cookies
  • Try different browser (Chrome, Firefox, Safari, Edge)
  • Disable browser extensions
  • Disable VPN or proxy
  • Verify you're on official Ledger.com/start domain

Transaction & Account Issues

Balance Shows as Zero

Problem: Your account balance won't appear after setup.

Solutions:

  • Wait a few minutes for blockchain sync
  • Check you're on correct network
  • Verify you added correct cryptocurrency account
  • Check blockchain explorer for your address
  • Resync your account in Ledger Live

Transaction Stuck or Pending

Problem: Your sent crypto hasn't arrived.

Solutions:

  • Wait 10-30 minutes (blockchain confirmation time)
  • Check transaction hash on block explorer
  • Verify recipient address is correct
  • Check network fees aren't too low
  • Contact recipient to verify address received

Can't Receive Funds

Problem: Your receiving address won't generate.

Solutions:

  • Make sure device is connected
  • Verify account is added to Ledger Live
  • Try different cryptocurrency
  • Update Ledger Live and firmware
  • Restart Ledger.com/start setup process

Security & Authentication Issues

Forgotten Recovery Phrase

Problem: You can't find your backup recovery phrase.

Important: Do NOT try random phrases. If you lose access to your recovery phrase and something happens to your device, your funds may be unrecoverable.

What to do: Contact Ledger support, but understand there's limited recovery options.

Suspicious Activity After Setup

Problem: You notice unauthorized transactions.

Immediate Steps:

  1. Stop using the device immediately
  2. Check blockchain explorer for account activity
  3. If your recovery phrase was compromised, move funds to new wallet
  4. Contact Ledger support
  5. Report to appropriate authorities if significant theft

When to Contact Support

Reach out to Ledger support if:

  • Issues persist after trying all solutions
  • Your device won't initialize
  • You suspect security breach
  • Hardware appears damaged
  • Any problem not covered here

Verify you're contacting official Ledger support through Ledger.com/start only.

Prevention Tips

  • Keep setup instructions from Ledger.com/start handy
  • Write down all information clearly
  • Test setup on secondary computer first
  • Keep contact info for Ledger support
  • Back up recovery phrase in two secure locations
  • Update devices regularly

Still need help? Start fresh at Ledger.com/start or contact official support channels.